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Frequently asked questions

What does triage-based appointments mean?

At our facility, we prioritize your pet's health and well-being by offering triage-based appointments. This means we assess and address patients based on the urgency of their medical needs, ensuring that pets with critical or life-threatening conditions receive immediate care.

Unlike traditional scheduling or first-come, first-served systems, triage allows us to allocate resources efficiently and focus on cases requiring urgent attention.

What is the difference between urgent care & emergency care?

Urgent care serves as the middle ground between your regular veterinarian and a pet emergency hospital. If your pet is experiencing a non-life-threatening illness or injury, Vancouver Pet Urgent Care offers same-day services that may be the ideal solution. However, if your pet's condition is life-threatening, we recommend seeking immediate care at your nearest pet emergency hospital or one of these trusted options:

What is the Vancouver Pet Urgent Care Membership Program?

The Vancouver Pet Urgent Care Membership Program offers a standard membership plan designed to provide discounted services, including consultations, surgical procedures, diagnostics, treatments, and overnight care. Members also receive priority scheduling and access to educational resources. The program is ideal for pet owners seeking affordable and convenient care, with the added benefit of saving on essential services for your furry family members.

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How do I cancel my membership program with Vancouver Pet Urgent Care?

Fees are non-refundable after 30 days. Cancel any time after one year if you choose not to renew. To cancel your membership, please click here.